Exchange Policy

PURPOSE

This policy details the steps involved in a return and describes how a refund is handled once returned items are received and verified.

RETURN CONDITION

For a return to be valid, the item must be unused, undamaged and complete. Returns that are incomplete, damaged or altered may be declined.

SETS AND MULTI-PACKS

Products sold as a set must be returned with all their pieces. A partial return of a set may not be accepted.

PACKAGING ADVICE

Solid, protective packaging is recommended. Please fix the item securely inside the parcel to minimise shocks.

RECEIPT AND INSPECTION

An inspection is performed when the parcel arrives. Acceptance depends on whether the criteria in this policy are met.

REFUND PROCESS

Once accepted, the refund is issued to the original payment method. Display times may vary depending on payment networks.

REPLACEMENT OPTION

To receive a different item, you may make a compliant return and then place a new order, subject to availability.

NON-RETURNABLE PRODUCTS

Personalised items, digital goods and some sensitive categories may not be returnable. The applicable exclusions are stated at the time of purchase.